FAQ

The MSDS for the EcoBurner fuel can be found here. There is no MSDS for the EcoBurner unit as it is a piece of equipment.

The instructions for use of the EcoBurner can be found here and are available in multiple languages.

EcoBurner provide an online training video in many languages that can be found here.

If the EcoBurner will not light when the control dial is in the “MAX” position, turn the EcoBurner off and check if the over-temperature valve (OTV) has been activated. If the OTV is not activated check the fuel level using either an EcoBurner filling station or regular weighing scales. A full EcoBurner weighs 420g / 15oz. If the OTV is not engaged and the EcoBurner is full, turn the EcoBurner control dial to the MAX position and then attempt to light the EcoBurner. If you require further assistance, please contact your local customer services team.

The EcoBurner should not be used if the burner head is cracked. Head replacement kits are available through your local customer services team.

The EcoBurner is designed to be a drop-in replacement for chafing wicks and gels and for use under chafing dishes, soup terrines and tea / coffee urns and samovars

The over temperature valve (OTV) will activate between 50°C (120°F) and 80°C (175°F) to ensure that if dishes are overheating, the unit will automatically switch off to prevent burning.

This is a difficult question to answer as it depends on many conditions (ambient temperature, breeze, type of dish, type of food etc.). As a guideline, an EcoBurner is hotter than traditional gels and wick fuel so you will require no more EcoBurners than the gels / wicks you are replacing. As the EcoBurner burns hotter you may also wish to lower the temperature setting to make additional fuel savings.

The EcoBurner reaches it full heat within about three minutes, at this point it is windproof and the burner head will glow. The full heat output happens within seconds, as soon as the gas flow ignites, we do not need a long delay to full heat, also our system will retain a consistent heat output for the duration of the service.

As the EcoBurner reaches full heat output within three minutes, you only need to light the EcoBurner three to five minutes before service commences if you are starting with hot water in your chafing pan.

The fuel level can be checked using either an EcoBurner filling station or regular weighing scales. A full EcoBurner weighs 420g / 15oz.

A full EcoBurner will run for approximately five hours at the MAX setting and up to seven and a half hours at the MIN setting (Hotter than a wick type heat output).

EcoBurner fuel cans can vary in size, depending on the country of origin.  All the details required for size and weight can be found here

An overfilled EcoBurner may flare, this is when too much fuel is flowing and the flame is not contained within the burner head.  This is an inefficient output and is a clear signal that the EcoBurner is overfilled.  The EcoBurner is designed to a very high standard so it can easily handle an overfilling but before putting into service the EcoBurner should be allowed to burn off or release the excess fuel in a suitable area, outside in a shaded area for example.

A large flame over the burner head is normally referred to as flaring, this normally occurs when the unit is overfilled.

An EcoBurner will make a low hissing sound when in operation so that the user knows that it is active.  Sometimes in very quiet / small meeting rooms this can cause a slight disturbance.  To counter this it is possible to reduce the output by turning down the EcoBurner.  If one EcoBurner at low output is not enough than a second unit on low can be added, this will still be quieter than one unit on max.

EcoBurner has a range of options for non-standard dishes where our current design struggles to fit.  Please contact your local partner with images of the dish with which you are experiencing difficulty.

There are two main causes for a shorter than expected run time with EcoBurner.  The most probable cause is under filling, please use the filling station provided to check the weight of the EcoBurner, the scales will confirm the fill level of the EcoBurner, an under filled EcoBurner will not last 5hours at maximum.  The second most likely cause is that the EcoBurner is running too hot, this happens when the location of the EcoBurner is getting too hot due to poor ventilation or the water pan cannot accept the level of heat that the EcoBurner is dispensing.  This can be counteracted by turning down the throttle of the EcoBurner to reduce the output.  A correctly filled EcoBurner will operate for 5 hours in normal setup conditions.

A EcoBurner can be topped up at any time, it does not need to be empty to be re-filled.  Always use the filling station provided to check the fill level of the EcoBurner before attempting to re-fill the unit.

Our unique design means that EcoBurner only uses 90grams of fuel for each service, due to these very small amounts of fuel we do not need to add an odour normally associated with gas.  This means that our fuel is very clean, no smell, no blackening of dishes and completely safe levels of carbon monoxide produced when in operation, unlike existing liquid chemical burners.

It is not permitted to use other types of gas with EcoBurner, this is due to a number of factors but most importantly safety.  The safety features of EcoBurner are designed specifically to operate in conjunction with EcoBurner fuel, failure to use EcoBurner fuel will void all certification and place owners at risk.  Also our design requires the mix and type of fuel we use to operate consistently, other fuels will cause poor performance and eventually blockage.

This is normally caused by the catalytic coating on the burner head being degraded, this can happen from different causes, the most common being a chemical reaction when the unit is passed through a commercial washing machine.  If the unit is to be washed please use hot soapy water and once cleaned allow to dry upside down.

An EcoBurner will normally keep itself cool due to thermodynamics, flowing compressed gas.  The EcoBurner may however get hot around the throttle and flange when most of the heat is being reflected back down from the water pan, most commonly occurs if the water has boiled off or water was not put in during setup.  The EcoBurner can also get hot if the air flow around the unit is poor during service.

The burn time available per can depends on the size of the can.  Different regulations around the world affect the can size but a EcoBurner at a standard setting, similar to the heat output of a liquid chemical burner, requires 12g per hour, so a 370g can will last 30 hours or 448g will last 36 hours.

Allow at least 15 minutes for the EcoBurner to cool down before attempting to refill it.  This is to allow the burner head to cool down and avoid any damage that may be caused from the hot burner head damaging a surface when it is inverted to fill.

All EcoBurner carry a one year warranty, however we have many units in service for a number of years without issue.  It is also possible to replace the burner head and fuel jet on each unit, in the field.  Please contact your local partner if you are experiencing difficulty with any units.

No, the EcoBurner will have to work harder outdoors so this will take more heat to keep the chafing dish at the required temperature.  This is because the airflow around the chafing dish will be much greater outdoors.  The EcoBurner will however work much better outdoors than liquid chemical burners as it is a mostly radiated heat and not affected by wind.

This is the sound of the mesh in the burner head cooling down, the ticking is caused by the different strands of the mesh cooling at slightly different rates, as one strand slides over the other it can cause a ticking sound, which is normal.

The ideal spacing between the EcoBurner burner head and the dish is 13mm or ½ inch.

The effectiveness of the burner will reduce if the burner head is not the correct distance away, also if too close it can cause the EcoBurner to get hotter than normal and if there is no gap the unit will extinguish.  If the burner head is too far away much of the heat will be lost as the burner head is a radiant heater so it can escape at the sides.

Each burner head is coated with a catalytic converter compound which cause the gas mixture to combust almost entirely within the burner head.  Our unique design mixes the gas mixture with oxygen within the head where it combusts and becomes a mostly radiant heater.

All EcoBurners require some maintenance due to the type of work they do, it is generally in area’s around food and events.  This always has the possibility of liquid and food spills.  A service of the EcoBurner can clean any of these deposits from the fuel path.

The EcoBurner does not have a pre-determined service interval, this is dependent on the use scenario.  If the EcoBurner shows any sign of reduced heat output or damage it should be set aside for servicing.

Servicing is not required once the units are used in accordance with EcoBurner guidelines and the EcoBurner’s are cleaned on a regular basis. In the event a part is damaged, EcoBurner can provide replacement parts which may incur an extra charge.